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June 15, 2006 - bmi, the second largest airline operating out of London Heathrow, one of the world's busiest airports, has signed a contract for Revenue Accounting processing services with Kale, a leading provider of software solutions and outsourced services to the Travel and Transportation industry. Kale will provide revenue accounting processing services to bmi from its Managed Processing Services centre (Kale MPS™) in Mumbai , India and the value of the contract over a 5 year period is estimated to be approximately GBP 8 million. |
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Kale will provide complete revenue accounting services including the processing of sales and uplifts, claims to credit card companies and to other airlines for interline coupons, declaration of revenue with comprehensive account postings for the general ledger, management of deals, and a decision support Business Intelligence system. Speaking at a press conference in Mumbai, Mr. Nigel Turner , Chief Executive Officer , bmi said: “Our business objective was to significantly reduce our operational costs and improve the revenue accounting process. To achieve this, we needed to use an industry standard solution, and outsource the work to an accredited and established service provider with the requisite processes to ensure business continuity and low risk.” |
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“After an exhaustive evaluation, Kale MPS™ came out as the clear winner in terms of providing us the confidence to outsource this critical function. Kale's proven domain expertise and excellent service made our decision an easy one.” With the system planned to “Go Live” shortly, bmi will enjoy significant business benefits, supporting its continued development to enhance its long haul profile at London Heathrow. Revenue will be maximised through accurate billing and verification, accounting costs will be reduced, productivity will be enhanced and training costs eliminated. |
Mr. Vipul Jain , CEO & Managing Director, Kale , said: “At Kale, we are proud to have built a culture on anticipating and understanding our customer's needs and then working in close partnership with customers to make their business stronger – more productive, more profitable, more capable of capturing market opportunities – and thus more valuable.
He further added , “bmi will soon be taking full advantage of the unique benefits that our outsourcing solution offers. They are assured of fast and accurate management information which would provide invaluable inputs to their strategy.”
The contract is governed by a Service Level Agreement to ensure that current operational timescales are maintained and improved, and will be performed by Kale MPS™ from its offices in Mumbai and Pune to provide maximum resilience. To provide the service, Kale is using its award-winning proprietary software solution REVERA TM, which includes APEX TM , Kale's proration system chosen by IATA as one of the two solutions of choice for its Neutral Fare Proration service, and PRISM, for gathering business intelligence.
About Kale
Kale is the ‘Value Innovator' , providing compelling value propositions to its customers with innovative software and Business Process Management solutions. A global organization with over 700 professionals, Kale serves the Travel and Transportation industry, with over 60 customers in more than 30 countries across the world. Headquartered in India , Kale has three offices in India and two international offices.
Kale stands out in a competitive marketplace because of the innovation and depth of solution offerings. Kale's solution suite includes solutions for Passenger and Cargo Revenue Accounting, Ticket Proration, Air Cargo Management, Cargo Ground Handling, and eTravel Technologies.
Kale's solutions span from software products to outsourced software development to pay-as-you-go Business Process Management services. This depth of capability enables Kale to deliver innovative business value propositions that meet the context specific needs of customers.
About bmi
• bmi is the second largest airline at London Heathrow, one of the world's best connected and most popular airports. Across its full mainline and regional network, bmi operates nearly 1,700 flights a week to 35 destinations in Europe , the US , the Caribbean , India and Saudi Arabia using a fleet of 41 aircraft.
• bmi is a member of Star Alliance, established in 1997 as the first truly global airline alliance to offer customers worldwide reach and a smooth travel experience. Star Alliance was voted Best Airline Alliance by Skytrax in 2003 and 2005. Overall through its 18 members, Star Alliance offers more than 15,500 daily flights to 842 destinations in 152 countries.
• bmibaby is the low cost subsidiary of bmi, established in January 2002 and now one of the UK 's fastest growing low cost airlines operating more than 850 flights a week to 24 European destinations.
Having commenced its India operations in May 2005, bmi has a daily London Heathrow to Mumbai service. Some of the added features on this long haul sector include:
Best timings amongst West bound carriers
Excellent network and connectivity within the UK , Europe and North America
Chef on Board in the business
Member of the Star Alliance network i.e. passengers can earn and redeem miles on 17 partner carriers
Airbus A-330 equipment on long haul routes with a 3 class configuration - the business, premium economy and economy
Innovation has always been part of bmi history and it has brought a number of "firsts" to the industry. bmi's success at providing quality products and services has been recognised and the airline has received over 50 industry awards since 1990. The long tradition of bmi through a history of 7 decades has indeed placed it at the forefront of the UK aviation industry; challenging competition, excelling in reliability and Customer Service and exceeding expectations
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