Maintenance & Service News

Carlsbad, California – January 29, 2008 -- MaintenanceNet, Inc., the leading provider of maintenance contract management services, today announced that registration is now open for a February 27, 2008 web seminar entitled, “The Broken Service Contract Ecosystem.” Presented by Justin Crotty, vice president of services for Ingram Micro Inc. (NYSE: IM), and Scott Herron, CEO of MaintenanceNet, the webinar will provide attendees with valuable Insight into the steps that they can take to build a successful and profitable service annuity business.

The presenters will offer case study perspectives from several of the world’s leading Technology manufacturers, highlighting the methods these organizations have used – in collaboration with both MaintenanceNet and Ingram Micro -- to address the systemic gaps within their service businesses. Crotty and Herron will also discuss the fundamental flaws within the service contract ecosystem; and provide recommendations to attendees on overcoming these challenges in order to increase their registration rates, renewal and attach rates, and overall service contract revenues.

Former Merrill Lynch Executive Brings Extensive Operations Experience to Fast-Growing Software as a Service Firm

CARLSBAD, CA – August 28, 2007 -- MaintenanceNet, Inc., the leading provider of maintenance contract management services, today announced the appointment of Daryl Fink to the new position of vice president of operations. A seasoned executive whose experience includes work with the nation's leading financial services institutions including Merrill Lynch, Fink rounds out a core group of executives who have been with privately-held MaintenanceNet since its founding in 2001.

"We're fortunate to have an executive of Daryl's caliber join our management team," said Scott Herron, CEO of MaintenanceNet. "His strengths across all areas of business, along with his excellent leadership skills, will guide us through the high growth that we are forecasting for the months and years ahead."

Fujitsu, Kodak and ADTRAN Join Growing Portal Community to Drive Incremental Service Revenues on Product Sales

XChange ‘07/ORLANDO, FLA. – August 20, 2007-- MaintenanceNet, Inc., the leading provider of maintenance contract management services, today announced the addition of Fujitsu Computer Products of America, Inc., Eastman Kodak Company and ADTRAN® Inc. (NASDAQ: ADTN) to the Ingram Micro Inc. (NYSE:IM) Reseller Services Portal (RSP), which it launched in 2006 and continues to enhance to drive increases in service revenues for Ingram Micro’s manufacturers and solution providers across the U.S.

Annual Excellence Awards Provide Client Accolades for Most Effective Use of Ventyx Solutions

ATLANTA, August 06, 2007 – Ventyx™, the leading Service Delivery Management (SDM) solution provider, today announced the winners of its annual Excellence Awards, designed to recognize the outstanding accomplishments of its clients in the implementation and use of best practices with Ventyx solutions . The Excellence Awards are presented annually to those clients who exemplify Ventyx's philosophy of world-class performance by leading their industry in at least one of four criteria: innovation, positive business results, quality and operational efficiency.

Infor EAM Enhances Customer Service for Leading Services Provider
ATLANTA - Jul 31, 2007
Infor today announced Triangle Services, a leading provider of business support services, has selected Infor Enterprise Asset Management (EAM) Enterprise Edition to enhance customer service, reduce costs and increase the productivity of the facilities and services they manage. Triangle Services is deploying the solution to deliver enhanced services to its customers through increased utilization of asset lifecycle planning, resource management, availability of real-time executive dashboards, and Key Performance Indicators (KPIs).

Infor EAM Enables Nakheel to Integrate and Monitor Maintenance Service Requests Across $30 Billion Property Portfolio
DUBAI, United Arab Emirates - Aug 01, 2007
Infor today announced that Nakheel, Dubai’s Premier property development company, will deploy Infor EAM Enterprise Edition (formerly Infor EAM Datastream7i). The Infor solution will track maintenance service requests for a property development and management portfolio worth in excess of $30 billion. Nakheel is creating some of the world’s most ambitious projects, including The Palm Trilogy, the world’s three largest man-made islands. Infor will provide a system to control, automate and measure the performance of all of Nakheel’s enterprise assets and those it manages on behalf of third parties.

REDWOOD SHORES, Calif. 25-JUL-2007 05:05 AM Oracle today announced that Fairfield City Council of New South Wales, Australia has successfully implemented Oracle(r) Utilities Work and Asset Management. The implementation delivers a comprehensive view of the city's numerous infrastructure assets, enabling greater efficiency in making strategic management decisions.
Fairfield City is home to approximately 182,000 people. The city covers an area of approximately 104 square kilometers and incorporates 27 suburbs. The City Council's vision includes responsibly maintaining and managing the city's built and natural assets, infrastructure, landscape and cultural centers.

Additional Development Resources Accelerate Delivery of Functionality for Safe and Reliable Operations

ORLANDO, FL - 23 Jul 2007: Maximo World 2007 -- IBM (NYSE: IBM) today announced an expansion of its support for the Chemicals and Petroleum markets with new offerings designed to help companies meet reserve and production targets, while reducing costs and maintaining safety and environmental standards.

IBM Maximo for Oil and Gas has received considerable focus by IBM in the past year to address the rapidly changing needs of customers in this market. IBM acquired MRO Software, which developed the original solution, in October 2006. Enterprise Asset Management (EAM) is part of IBM Tivoli's overall service management strategy and portfolio.

Agreement Calls for MaintenanceNet to Build Comprehensive Data Core and SaaS-Based Supply Chain Application to Increase Service Revenues and Shareholder Value

CARLSBAD, CA – July 23, 2007-- MaintenanceNet, Inc., the leading provider of maintenance contract management services, today announced that it has entered into a long-term contract to implement a nationwide program for managing registration entitlement certificates for one of the top electronics manufacturers in the world. Through the program, the manufacturer's entire channel network will be able to take advantage of a MaintenanceNet-powered web portal to track professional services sold with leading brands, including a line of laptops selling at a rate in excess of 20,000 units per month.

New Release Offers Superior Navigation and Tailorability via Foundation Architecture

ATLANTA, July 19, 2007 – Ventyx™, the leading Service Delivery Management (SDM) solution provider, today announced general availability of the newest release of its industry-leading enterprise asset management (EAM) solution, Asset Suite . Release 6.0 of Asset Suite delivers key enhancements to its industry-leading feature set for managing work and assets, safety and Compliance and the maintenance Supply Chain for clients in asset-intensive industries. Through a new release of its services-oriented Foundation Architecture, the solution also provides enhanced flexibility for easily tailoring its features and navigation to the unique needs of specific organizations and a more diverse set of users.

Rising Adoption of MaintenanceNet’s Technology and Services Drives 64 Percent Increase in Second Quarter Revenues

CARLSBAD, CA – July 16, 2007-- MaintenanceNet, Inc., the leading provider of maintenance contract management services, today announced a new company milestone with the management of more than $2 billion in maintenance contracts in the second quarter alone through its portal-based, customer data integration (CDI)-driven technologies and services. The privately held company also reported a 64 percent increase in second quarter 2007 revenues, compared to the same quarter in 2006.

Alliance Offers Expanded Services, including Best Practices Training, to East Coast Customers

(July 10, 2007) AUSTIN, TX - MicroMain Corporation, a leading provider of asset and facility management software and services, and Fuss & O’Neill, a full service engineering consulting firm, today announced their new strategic partnership.

Fuss & O’Neill provides services related to civil and environmental engineering, structural engineering, industrial plant services, building systems, manufacturing solutions, information technologies and design build. Headquartered in Manchester, Connecticut, the company serves customers primarily on the East Coast.

Maintenance Solution Helps Plants Implement Better Diagnostics to Avoid Unplanned Shutdowns

PHOENIX, July 12, 2007 – Honeywell (NYSE:HON) has received a Plant Engineering magazine Product of the Year award for its Field Device Manager solution. The magazine picked Field Device Manager, a key component of Honeywell’s plant asset management portfolio, as the top product of 2006 in the maintenance software category.

“Our readers vote on the Product of the Year awards, and we know they understand the importance of improving plant uptime and reducing maintenance costs,” said Bob Vavra, editor, Plant Engineering. “Plant Engineering is pleased to recognize the newest version of Field Device Manager with the Product of the Year Gold award in this category.”

July 3, 2007

Driven by a stronger emphasis on plant asset management (PAM) and safety applications, the worldwide market for pressure transmitters is expected to grow at a compounded annual growth rate (CAGR) of 5.2% over the next five years. The market was $1.8 billion in 2006 and is forecasted to be over $2.3 billion in 2011, according to a new ARC Advisory Group study.

Propelled by a booming automation market and robust capital expenditures, the pressure transmitter market has seen strong growth in recent years. Going forward, the market will continue to grow at higher than average rates, thanks to the continued emphasis on PAM and smart instrumentation, and an expected upswing in the adoption of wireless transmitters. “Much of the installed base of pressure transmitters needs to be upgraded to leverage PAM applications, representing a huge opportunity for suppliers to replace existing conventional transmitters with smart units,” according to Analyst Allen Avery, the principal author of ARC’s “Pressure Transmitter Worldwide Outlook”.

Built-in Functionality for Fleet Management, Manufacturing, Facilities and Life Sciences
ATLANTA - Jun 28, 2007
Infor today unveiled Infor EAM Enterprise Edition, the company's new version of its flagship enterprise asset management (EAM) solution. The new version includes built-in functionality specifically for the Fleet Management, Manufacturing, Facilities and Life Sciences industries. Future releases will provide business-specific functionality for additional industries. With today's announcement, Infor Datastream 7i will now be known as Infor EAM Enterprise Edition.

"EAM Enterprise Edition has domain expertise built-in, addressing the reality that different kinds of business have different asset management needs," said Marty Osborn, senior director, Enterprise Asset Management Solutions, Infor. "Infor's business-specific capabilities enable customers to quickly and efficiently manage their assets without a lot of customization, and that leads to low cost of ownership."

Functionality and Integrated Solutions Key in Selection
Austin, Texas – July 2, 2007 – Baxter Planning Systems (www.bybaxter.com), the
Premier provider of aftermarket parts planning solutions, announced today that Extreme
Networks, Inc. (Nasdaq: EXTR), a global provider of modular and stackable network
infrastructure equipment, has selected Baxter’s industry-leading aftermarket parts
management solution Prophet by Baxter to replace the current planning process with a
cutting edge automated planning solution.

“Extreme has a long history of quality customer service,” said Janice Chavez, Senior

Denver, CO June 20, 2007 – Enspiria Solutions, a leading provider of consulting and systems integration services to the utility, cable and government sectors, and OSIsoft, Inc., who provide the PI System, the industry standard in enterprise historians, as the core of their real-time infrastructure platform, have partnered to provide PI System integration services as part of Enspiria’s overall offering related to asset management and business intelligent solutions.

“As we expand our integration services offerings in 2007 via further extension of our integration framework solution, we recognize the importance to effectively incorporate real-time systems with traditional back-office systems,” said Ivo Steklac, president of Enspiria Solutions. “We are pleased to be partnering with OSIsoft because together we can successfully address the reliability and asset management issues our clients are facing today.”

TietoEnator Corporation Press Release 18 June 2007 at 10.00 am EET

TietoEnator has been chosen by the Finnish Road Administration (Finnra) as its consultant in the enterprise architecture development that will promote harmonization of the Finnra's information systems and service solutions and their future development.

The development work will apply the methods and models generated as a part of the ValtIT government IT systems harmonization program set up to implement the Finnish government's IT strategy. Hence the Finnra will be a frontrunner in applying these methods.

Besides development of the enterprise architecture, the project includes planning of a management model for maintaining and further developing the architecture as well as producing descriptions of the information, business and system architecture for the Finnra's Road & Traffic Data Mangement. The purpose of the Road & Traffic Data Management is to support the road maintenance process and to distribute information on the condition of Finland's roads and bridges, and on traffic and weather conditions via the Finnra's information service.

CAA Bahrain Anticipates Reductions in Maintenance Costs, Inspection Man Hours, Downtime and Inventory Costs with Infor EAM Enterprise Edition
DUBAI, United Arab Emirates - Jun 09, 2007
Infor today announced that Civil Aviation Affairs (CAA) Bahrain, which is responsible for the provision of safe and efficient management of all services permitting aviation access to and from Bahrain, is deploying Infor EAM Enterprise Edition (formerly Infor EAM Datastream7i). Infor's industry-leading enterprise asset management solution will be deployed in the Air Navigation and Engineering & Maintenance Department and will provide better management and proactive servicing of more than 10,000 assets.

Holmdel, NJ - June 7, 2007 – Memorial Blood Centers has announced the implementation of Sparta Systems’ TrackWise®, the leading quality systems management software tool. TrackWise will allow the blood center to further improve upon the organization's quality Compliance and system efficiency.

TrackWise is a web-based management software tool for electronically managing, tracking, and trending quality, regulatory, and organizational Compliance processes and action items across the enterprise. TrackWise enables companies to reduce costs and streamline business operations by replacing disparate systems and manual processes with a centralized electronic workflow and reporting system.

North America’s Largest Oil Refiner Selects SAP Solutions to Meet Evolving Compliance Regulations and Safety Reporting Requirements

SAN ANTONIO, Texas - June 13, 2007 - SAP AG (NYSE: SAP) today announced that Valero Energy Corporation, North America’s largest refiner, has selected SAP® solutions to address the increasing number of business issues facing the oil and gas industry, including regulatory compliance, managing risk and driving business performance. Faced with continually evolving global Compliance regulations and growing needs to monitor, manage and report on operational performance, including plant safety metrics, oil and gas companies are continuing to invest in IT solutions that integrate their mature enterprise infrastructures for continued operational excellence.

Invensys Process Systems today announced seven new wireless-enabled solutions and expanded global network implementation and support capabilities. These wireless-enabled solutions can be deployed at both the plant and enterprise levels to help improve overall industrial asset performance management.

“Since introducing Invensys’ comprehensive managed network approach to industrial wireless Technology back in 2005, we’ve been working closely with our customers to define and implement the specific applications where wireless Technology can provide the most value,” commented Hesh Kagan, strategic Technology director at Invensys Process Systems. “When doing so, we’ve been careful to consider not just the initial cost-savings and long-term benefits that wireless-enabled solutions can deliver, but also the potentially higher support costs of wireless vs. wired networks, and how these support costs can be minimized through proper up-front engineering and long-term network monitoring and optimization services.”

Brisbane, Australia - 8 June, 2007 - Mincom, a leading global software solutions and services provider to asset-intensive industries, has been recognised as Queensland's smartest business and overall winner of the 2007 Premier of Queensland's Smart Awards overnight at a gala dinner and Presentation ceremony in Brisbane. Mincom also took out the awards' Science and Technology category and was a finalist in the Services category.

Neil Adamson, Mincom General Manager - Australia, said, "We believe a strong commitment to innovation is a key factor in meeting the evolving needs of our customers and responding to an ever-changing business environment. As an organization we continue to invest in research and development to provide better solutions and find better ways of driving business performance. It is a great honour to win this award and be recognized for that commitment."

Fortune 10 Companies Rely Upon MaintenanceNet Technology for Service Contract Lifecycle Management

CARLSBAD, CA – MaintenanceNet, Inc., the leading provider of maintenance contract management services, today announced that adoption of its on-demand maintenance contract and warranty management Technology has risen dramatically in 2007, with more than 12 of the world’s leading Technology manufacturers, including several Fortune 10 companies, now contracting directly with the company to drive increases in service sales.

”We’re extremely proud to be chosen by the world’s most successful Technology manufacturers to provide groundbreaking new approaches to their service contract management challenges,” said Scott Herron, CEO of MaintenanceNet, Inc. “In today’s world, where Technology infrastructure has become much more commoditized, staying on top of service contract lifecycles is more complex than ever before. MaintenanceNet’s data-driven tools not only streamline service management and deliver a fast ROI, but also serve as a conduit for lasting customer relationships.”

Swedish manufacturer Höganäs deployed solution to satisfy urgent
issues with preventive maintenance and downtime

ST. PAUL, Minn.--(BUSINESS WIRE)--Lawson Software (Nasdaq:LWSN) today announced the general availability of Lawson QuickStep Enterprise Asset Management, a pre-configured enterprise software package created to address the business needs of a wide range of asset-reliant companies. It is designed to help cut traditional implementation times by up to 50 percent. This helps reduce the cost of implementation, diminish the risk of disruptions to customer operations and improve return on investment with a faster time to benefit.