Work Force Management News

CHELMSFORD, Mass., 14 February 2008 - The PerformanceEdge Group of Aspect Software, the world’s largest company solely focused on the contact center, today announced the general availability of expanded quality management features through PerformanceEdge™. Aspect Quality Management 2.8, part of the PerformanceEdge suite, offers a newly released add-on module, Customer Measured Quality 2.8, which provides users the built-in ability to email post-interaction Web-based surveys to customers and correlate feedback directly to that recorded interaction. This functionality allows contact centers to gather accurate and rapid feedback from their callers and to calibrate the results with quality scores pre-determined by supervisors.

New on-demand workforce communications functionality enhances Lawson Employee and Manager Self-Service solution

ST. PAUL, Minn.-- Feb. 19, 2008--Lawson Software (Nasdaq: LWSN) today introduced Lawson Resource Navigator, a workforce communications tool that integrates with Lawson Employee and Manager Self-Service solutions, which are part of the Lawson S3 Human Capital Management application suite. Lawson Resource Navigator provides personalized, searchable content with greater context to individual employees' HR transactions, such as benefits enrollment, through Lawson self-service tools. Lawson Resource Navigator was created in partnership with Enwisen, a leading provider of workforce communications applications.

Leading Canadian Organization to Leverage Oracle Utilities Mobile Workforce Management and Oracle Database to Modernize Existing Legacy Systems

REDWOOD SHORES, Calif. 19-FEB-2008 05:05 AM -- Oracle today announced that Reliance Home Comfort (RHC), a leading provider of HVAC, water heater and home protection sales and services for the residential market in the province of Ontario, has implemented Oracle software to help streamline its overall operations. Specifically, RHC went "live" with Oracle(r) Utilities Mobile Workforce Management to automate the scheduling and dispatch of its field services organization.

Product is singled out for its comprehensive capabilities to streamline project
and resource management

Pasadena, California - February 19, 2008 -- Project Workforce Management from Tenrox, the industry’s Premier provider of project workforce applications, has been chosen by IT Week magazine to receive its Editor’s Choice Award for 2008. The editors’ selection was based on Tenrox’s ability to address all aspects of tracking project status and resource availability within a single, comprehensive, well designed application.

Rudolf Melik, Tenrox CEO, said, “As workforces have become more widely-dispersed, the software applications that attempt to manage work and associated functions like billing and Payroll have failed to keep pace in this complex global environment. The award from IT Week validates our efforts to create a solution that focuses on the growing portion of an organization’s work that is formed around collaborative projects and differentiated costs.”

New York’s leading drug store will integrate optimized scheduling Technology to better serve the community

Milwaukee, WI - RedPrairie Corporation, a leading consumer driven optimization company, announced today that Duane Reade Inc., the leading drug store in New York’s metropolitan area, will implement RedPrairie’s Workforce Management application. The RedPrairie solution will provide Duane Reade with greater Customer Service by aligning customer traffic with employee scheduling. Duane Reade will implement RedPrairie’s comprehensive workforce management application, including optimized forecasting/scheduling and Time and Attendance modules.

Leading athletic retailer will leverage Time & Attendance, Forecasting, Optimized Scheduling, Learning Management and Execution Management to optimize labor

Milwaukee, WI – RedPrairie Corporation, a leading consumer driven optimization company, announced today that The Finish Line, Inc., will implement RedPrairie’s Workforce Managementaapplication, with future plans to implement RedPrairie’s Execution Management application. The Finish Line looks to improve customer and associate satisfaction while increasing the efficiency and accuracy of its labor schedules and labor cost tracking.

New York’s leading drug store will integrate optimized scheduling Technology to better serve the community

Milwaukee, WI - RedPrairie Corporation, a leading consumer driven optimization company, announced today that Duane Reade Inc., the leading drug store in New York’s metropolitan area, will implement RedPrairie’s Workforce Management application. The RedPrairie solution will provide Duane Reade with greater Customer Service by aligning customer traffic with employee scheduling. Duane Reade will implement RedPrairie’s comprehensive workforce management application, including optimized forecasting/scheduling and Time and Attendance modules.

New Nextiva S2750e IP Camera Delivers Excellent Image Quality at an Affordable Price for Virtually Any Indoor Application

Print
Email E-mail This Page
E-mail Address: Send MELVILLE, N.Y., September 24, 2007 – Verint Systems Inc., a leading provider of analytic software-based solutions for workforce-enterprise optimization and security, today announced the extension of its IP camera line with the Nextiva™ S2750e, a feature-rich and cost-effective mini-dome IP camera. The S2750e mini-dome IP camera leverages Verint’s industry-leading video encoding Technology for high resolution viewing without overburdening available network bandwidth or storage. The Nextiva S2750e is specifically designed for a use in a variety of indoor environments, including retail stores, banks and campuses, where deployment often presents a challenge.

Kronos for Manufacturing expected to improve productivity, control costs for leading cabinet manufacturer
CHELMSFORD, Mass., Sept. 18, 2007 — In a competitive global economy, manufacturers face increasing pressure to control costs and improve productivity while still delivering quality products in ever shorter lead times. American Woodmark Corporation, the third-largest manufacturer of cabinets for kitchens and baths in the United States, is tackling these challenges by focusing its business improvement efforts on the workforce. The company has selected Kronos for Manufacturing from Kronos® Incorporated to gain a clearer picture of labor costs and efficiencies that will help improve operational performance.

September 18, 2007
Agent of Change to Focus on Process Improvements, Customer Satisfaction

Southborough, MA - September 18, 2007 - Viryanet Limited (Other OTC:VRYAF.PK), a leading provider of software applications that automate business processes for mobile workforce management, today announced the appointment of Debra M. Brucato as Vice President, Professional Services. In her role, Debra will oversee the creation and delivery of professional services solutions to ViryaNet's customers worldwide.

Ms. Brucato, who has in-depth knowledge of professional services strategy and execution, will focus on improving the processes and developing the business associated with operations analysis, consulting services, project management, strategic planning, solution architecture, and project delivery. Debra will draw on her broad business and systems background to ensure that ViryaNet's mobile workforce management solutions support customers' goals of operational excellence.

Solution Validated for Compatibility with Key Avaya IP Telephony and Contact Center Offerings

E-mail Address: Send MELVILLE, N.Y., September 19, 2007 – Verint Systems Inc., a leading provider of analytic software-based solutions for workforce-enterprise optimization and security, today announced that its ULTRA™ call recording solution is compliant with the latest Internet protocol (IP) telephony and contact center solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services.

The offering from Verint’s Witness Actionable Solutions business unit has been compliance-tested by Avaya for compatibility with Avaya Communications Manager 4.0 IP telephony and contact center software. ULTRA enables organizations of all sizes to support Compliance initiatives and quality improvements by cost-effectively capturing customer interactions and extracting actionable intelligence from IP telephony, email, chat or agent assisted co-browsing contacts. Since all customer data is centrally accessible through the software’s Web-based desktop portal, enterprises can easily Search and archive recordings and use what they learn to optimize their business processes – thereby helping increase productivity, comply with regulatory and risk management requirements, and enhance customer service.

Kaiser Permanente, Allina Hospitals & Clinics, RehabCare Group, Complete Healthcare Resources and Other Leading Healthcare Institutions Have Deployed Saba’s People Management Solutions to Manage Compliance, and Develop and Retain Critical Healthcare Staff

REDWOOD SHORES, Calif.—September 18, 2007—Saba Software, Inc. (NASDAQ:SABA), the Premier people management software and services provider, today announced its continued commitment to enable a people management strategy for the healthcare industry with its state-of-the-art people management platform. By implementing Saba’s people management solutions, healthcare providers are increasing patient safety and care, meeting complex Compliance requirements, and enhancing staff development and succession management.

Hastings Direct, a leading personal insurance intermediary, and Equity Insurance
Group, one of the UK’s Premier motor underwriters, will implement Open Wave
WFM software for its UK Contact Centre operations.
London – September 2007 – Open Wave, a world leading Contact Centre Workforce
Management Solutions Company, has announced that it has been selected to
deploy its workforce management solution into Hastings Direct and Equity
Insurance Groups (“Hastings Direct”) across its UK contact centres.
Under the new contract Open Wave will implement its workforce management
(WFM) system for 4 networked contact centres throughout the UK. The contract

Verint Announces New Independent Chairman

Board Forms New Governance and Nominating Committee and Expands to 11 Members

E-mail Address: Send MELVILLE, N.Y., September 12, 2007--Verint Systems Inc. (VRNT.PK), a leading provider of analytic software-based solutions for workforce-enterprise optimization and security, today announced that Victor A. DeMarines has been elected as the new non-executive Chairman of Verint’s Board of Directors. Mr. DeMarines has served as an independent director and chairman of Verint’s Audit Committee since 2002. Mr. DeMarines will also serve as chairman of Verint’s newly created Governance and Nominating Committee.

Two new offices opened in Texas and Georgia
Significant interest in InVision's solutions at the Annual Call Center Exhibition in San Diego
Ratingen (Germany), September 11th, 2007 - InVision Software AG has two new offices in the North American market as of the start of September: alongside the main office of the wholly owned subsidiary, InVision Software, Inc., which opened in Chicago, Illinois, in early 2005, InVision now has its own branches in Atlanta, Georgia, and in Dallas, Texas. The crucial importance of the US market for suppliers of workforce management (WFM) solutions was made amply clear at the Annual Call Center Exhibition (ACCE), which closes tomorrow in San Diego, California. Right from the start of the very first day of this industry event, the InVision stand proved popular with industry professionals, who were extremely interested in the company's WFM solutions.

Leading Community Pharmacy and Retailer Chooses JDA to Automate Processes, Reduce Costs and Enhance Customer Experience

Download PDF

Scottsdale, Ariz. – September 10, 2007 – JDA® Software Group, Inc. (Nasdaq: JDAS) today announced that Kinney Drugs, a leading community pharmacy and retailer has implemented JDA® Workforce Management to optimize its workforce to its fullest potential, ultimately enhancing the customer experience and reducing labor costs. Kinney Drugs operates 87 store locations in central and northern New York and Vermont; as well as three divisions that provide healthcare services including ProAct Pharmacy Services, Inc., Long Term Health Care Services and Health Direct Pharmacy Services.

New Functionality Extends Value of Workforce Management within Contact Centers; Introduces New Efficiencies in Back-Office Operations

Print
Email E-mail This Page
E-mail Address: Send ACCE – Annual Call Center Exhibition
San Diego State Convention Center
Verint Witness Actionable Solutions – Booth 402

MELVILLE, N.Y. and SAN DIEGO, Calif., September 10, 2007 – Verint Systems Inc., a leading provider of analytic software-based solutions for workforce-enterprise optimization and security, today announced patent-pending enhancements to its Impact 360™ Workforce Management solution. New additions include more intelligent, sophisticated strategic forecasting techniques; a single integrated solution for dedicated inbound, outbound and blended contact center operations; desktop application adherence tracking; and extended capabilities into enterprise back-office operations environments that impact the customer experience; among other enhancements.

Integrated solution powers new handheld devices Comcast is giving to its technicians to help deliver faster and better service

PHILADELPHIA, PA, ST. LOUIS, MO and ATLANTA, GA – September 5, 2007 – Comcast (NASDAQ: CMCSA, CMCSK), the leading provider of cable broadband, entertainment and communications products and services in the United States, Amdocs (NYSE: DOX), the leading provider of customer experience systems, and Ventyx , the leading Service Delivery Management solution provider, today announced that they are working together to deploy a mobile workforce management solution that supports new handheld devices being used by Comcast technicians. The new handheld devices are part of Comcast’s continued focus on simplifying and improving how it delivers service to its customers.

Whitepaper outlines best practices for retail workforce management implementations.

Toronto, ON, September 6, 2007 -- Axsium Group, Inc., North America’s leading Workforce Management (WFM) consulting firm, announced today the availability of a whitepaper aimed at helping retail organizations better understand the benefits and challenges associated with the implementation of enterprise WFM solutions. This whitepaper is available for download at www.axsiumgroup.com/register.html.

“For retailers, the in-store experience is arguably one of the most important ways to differentiate your business. A strategic workforce management strategy can provide tools that optimize employee resource utilization – providing a foundation to effectively meet business goals and manage demand generation”, according to Tim Lett, Managing Partner, Axsium Group. “Whether the focus is time and attendance, labor budgeting, forecasting, scheduling, leave and absence management or task management, the potential benefits and challenges are enormous and success usually hinges on a combination of effective software deployment and policy, practice and process re-engineering.”

Leading provider of contingent workforce management and services Procurement software offers InSite through Ariba Supplier Network

CHICAGO—Fieldglass, Inc., a leading provider of contingent workforce management and services Procurement software, announced today that it has successfully completed the requirements for Ariba, Inc.’s Ariba® Ready™ designation. FieldGlass was awarded the designation based on its proven ability to effectively transact with and provide content to organizations using Ariba Buyer through Ariba® Supplier Network™.

InSite®, the contingent workforce management and services Procurement software from Fieldglass, is an all-in-one, on-demand application which optimizes the processes associated with the Procurement and management of contingent labor and other external business services such as consulting projects, outsourced and offshore functions. FieldGlass has integrated InSite with Ariba in order to leverage the investment that companies have made in Ariba’s spend management solution while providing additional functionality for labor spend management.

Jacksonville, FL -- -- Beeline®, the workforce solutions business unit of MPS Group, Inc. (NYSE:MPS), today announced that it has acquired Employer Services Corporation (ESC), a leader in Recruitment process outsourcing. Terms of the transaction were not disclosed.

Founded in 1994, ESC provides sourcing services designed to relieve corporations of staffing burdens by managing their recruiting efforts. By acting as a company's Recruitment function, ESC improves candidate quality, shortens time to hire, provides verifiable metrics, reduces cost, and improves compliance. ESC clients include leading companies like Lockheed Martin, L-3 Communications and XM Radio.

Software as a Service offering helps simplify ownership experience
for HR organizations and helps reduce demands on IT resources

ST. PAUL, Minn.--(BUSINESS WIRE)--Lawson Software (Nasdaq:LWSN) today introduced Lawson Human Capital Management On-Demand, a Software as a Service (SaaS) solution that offers customers a monthly price and single point of contact for all aspects of managed hosting for their Lawson Human Capital Management installation. The new offering includes secure and reliable hosting services provided by IBM Hosting in its world-class certified data centers.

Lawson Human Capital Management On-Demand is designed to simplify the enterprise application ownership experience for customers. A subscription-based pricing model allows companies to pay on a per-user, per-month basis, giving customers more predictability in their Lawson investment. Guaranteed service levels, such as response times of 30 minutes or less, also provide users the highest level of support available for Lawson solutions.

Latest Version Offers Key Enhancements for Globalization, Supports More Locales, Business Practices and Regulations

CHICAGO——Fieldglass, Inc., a leading provider of contingent workforce management and services Procurement software, today announced a significant milestone in its globalization efforts with official support for approximately two dozen locales and eight languages.

InSite®, Fieldglass' award-winning, on-demand software solution, has been localized for many locales around the world including Belgium, Canada, China, France, Hong Kong, India, Mexico and the United Kingdom. InSite also supports a number of languages including Chinese, Dutch, English, French, French Canadian, German, Japanese and Spanish.

Industry Leaders Join Forces to Address Increasing Need for Better Workforce and Capacity Planning for Strategic Forecasting

PHILADELPHIA, – Primavera® Evolve, the resource and project portfolio management softwar e division of Primavera Systems, Inc., today announced a strategic alliance with Hitachi Consulting, the global consulting company of Hitachi, Ltd. (NYSE: HIT), to help companies manage special projects with the right resources needed to achieve the right results. Primavera Evolve will provide project portfolio management (PPM) software. Hitachi Consulting will provide project management guidance and implementation services.

The Sage Group plc ("Sage"), a leading global supplier of business management software solutions, announces the acquisition of Snowdrop Systems Limited ("Snowdrop") from its shareholders for an enterprise value of £17 million, paid in cash.

Snowdrop provides leading human resources, personnel and Payroll management software and related services to over 700 mid-sized businesses in the UK.

The company, which was established in 1991, provides businesses with the software to automate and manage more effectively a broad range of HR activities including recruitment, personnel, pay and flexible benefits, e-HR, training and development and succession planning.